Refund and Returns Policy
Effective Date: September 16th, 2025
Website: glyphsidentity.com
At Glyphs Identity™, we are committed to providing high-quality digital design resources. Because our products are delivered instantly as digital downloads, they are non-tangible and irrevocable, which affects how we handle refunds and returns.
1. No Returns on Digital Products
Once a digital product has been purchased and downloaded, it cannot be returned or exchanged. Please ensure that you review the product descriptions and previews carefully before purchasing.
2. Refund Eligibility
We generally do not offer refunds on digital products. However, refunds may be considered on a case-by-case basis in the following situations:
- You purchased the same item more than once by mistake
- The file is corrupted or incomplete, and our team is unable to resolve the issue
- You were charged in error due to a technical glitch
To request a refund under these circumstances, contact us within 7 days of purchase at support@glyphsidentity.com with your order number and a clear explanation of the issue.
3. Support & Assistance
If you experience issues with your download or have trouble accessing your files, please reach out to our support team. We will make every effort to help you resolve the problem promptly.
4. Policy Updates
We reserve the right to update or modify this Refund & Return Policy at any time without prior notice. Any changes will be posted on this page with the updated effective date.
Contact Us
If you have any questions about this policy, please contact us at support@glyphsidentity.com